If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Information
We are a small, family run business located in Yorkshire. Should you need any pre/post sales support, please contact us for fast, friendly and efficient assistance.
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Shipping Information
We ship with DPD on a next day service for items ordered up to 3pm and that are in stock. If there is a delay with your order, we will contact you within 1 hour.
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Customer Support
Email support via info@yorkshireav.co.uk is preferred or you can contact us on 01757 826111.
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FAQ’s
Do you have a store?
Yes! Come and visit us off the M62 J34 in the village of Whitley to experience all of our products.
Contact us to discuss Innuos products.
Innuos ZEN Next-Gen Streamer/Music Server
Pickup available at Yorkshire AV Store
Usually ready in 4 hoursPairs well with
Warranty
Reviews: HiFi+ -
Innuos ZEN Next-Gen Streamer/Music Server
About the Innuos ZEN Next-Gen Streamer/Music Server
Product Description
The ZEN Next-Gen
Upgrade your streaming
The digital source has become a known sight on Hi-Fi systems for its convenience. Almost all the music can now be accessible at the touch of a button. But playing sound is one thing and playing music is another. To get the true essence of the recording, your digital signal must be as pristine and well-timed as possible so your DAC can play at its best. Feed it with a noisy signal and that will just be amplified along the chain.
A pristine digital signal requires a dedicated digital source, with meticulous detail starting from the ultra-low noise power supplies, through the custom processor boards and all the way to specific software development minimizing power noise during operation.
The ZEN NG is the first model within the ZEN Series to include both new and trickled-down NG technology developments: our new cutting-edge Gallium Nitride regulated NGaN RECAP2 PSU, the new PreciseAudio custom mainboard, Sense 3 with real-time kernel together with AudioCore technology, selected industrial-grade low noise DDR4 RAM and a dedicated, direct-attached, ultra-low noise SSD for the Operating System to name just a few. Connect the ZEN NG to your DAC and be amazed at the difference.
A new modular approach for storage and audio connectivity options creates a hugely versatile device; use just as a streamer with no on-board storage at all or as a music server with Sense or Roon Core with up to 16TB of seamless storage, whilst maximizing sonic output through your choice of optimal Digital Output Module – all housed in a new premium 10mm CNC-machined aluminium chassis. And if that's not enough, we have designed the ZEN NG to be upgradeable to a ZENith NG at any time.
The new ZEN NG is a revelation in both sound, performance and flexibility. Come and experience it at a dealer near you.
Key Features
- New cutting-edge Gallium Nitride regulated NGaN RECAP2 power supply unit
- New PreciseAudio custom mainboard
- Innuos Sense 3 software with real-time kernel and AudioCore technology
- Selected industrial-grade low noise DDR4 RAM
- Dedicated direct-attached ultra-low noise SSD for the operating system.
- Modular storage up to 16 TB
- Modular connectivity with a choice of optional digital output module
- 10 mm CNC machined aluminium chassis
Innuos NGaN PSU
ZEN NG employs a new cutting-edge Gallium Nitride power regulation stage to enhance the RECAP2 linear power modules with a tuned switching frequency. This new design offers much lower power supply impedance for a more transparent sound with better instrument separation.
Innuos PreciseAudio Mainboard
An all-new custom server-grade mainboard, ultra-tuned for low processor latency, power noise and EMI emissions, and further improved by enhanced power regulators and solid capacitors.
High Performance, Low Power
New generation of Intel Core i3 combining 4 physical cores with 4 virtual cores for responsive speeds yet low heat dissipation Enhanced with Innuos AudioCore providing separate cores dedicated only to audio processes. Supported with 16GB of industrial-grade low-noise DDR4 RAM allowing to cache databases and files for a speedy response.
Modular Architecture
You can configure the ZEN NG as a music server and streamer, server only or streamer only easily. Choose between no storage or up to 16 TB configurations.
The optional audio output slot supports different modules such as USB (Phoenix USBLite), I2S (coming soon) or AES and coaxial / optical S/PDIF (DCC output module).
Dedicated OS SSD
Dedicated industrial-grade 3D TLC SSD for the OS with power-loss protection to prevent any issues with the system in case of a power cut. Extremely low levels of power consumption, electrical noise and thermal output.
Innuos XSM
High performance Expandable Storage Management (XSM) system allows a single pool of storage from multiple drives. The ZEN NG supports an internal, high performance NVMe PCIe drive up to 8 TB with an additional externally accessible M.2 NVMe slot for up to 8 TB for a total 16 TB of seamless storage. Intelligent management and data protection are provided through Sense.
Premium Chassis
Newly-designed 10mm thick CNC-machined bead-blasted and anodised aluminium chassis, containing a new vibration-damped transformer platform and with chassis ground port connection.
Sense 3
Sense 3 offers some unique benefits for the ZEN NG and ZENith NG. There is a new real-time kernel, lowering latency even further for the core operating system. AudioCore allows audio processes to run on dedicated physical cores. There is an Expandable Storage Management interface and CD ripping via external USB drives with drive head alignment for accurate ripping.
Upgradeable
The modular construction of the chassis and components means the ZEN NG can be upgraded to a ZENith NG in the future for even better sound quality and performance.
Shipping Information
Thank you for considering Yorkshire AV for your next investment in your AV or HiFi setup.
We are an approved retailer for all brands sold on our website, which means full manufacturers warranty and support as well as detailed product knowledge within our small business.
We use an inventory tracking system which states if item(s) are in stock and if not, what are the likely lead times.
Who do you use for delivery?
Our primary delivery agent is DPD. Where orders are shipped directly from Yorkshire AV, we always use DPD who offer a fabulous service at competitive rates.
If we drop ship (i.e. direct from the supplier) then the delivery agent is out of our control. It is generally DPD or UPS however - we rarely see other carriers used.
Selecting "Next Day" delivery does not mean you'll receive your item the next day in some cases. It's the next day from when the item(s) are in stock with us. If there is an urgent need then please contact a member of staff via the Live Chat or telephone (01757 826111) to check on live stock levels.
Certain product(s) are delayed in manufacturing due to semi-conductor shortages across the Globe. We'll keep you informed as to your order progress and a likely ETA once we get updates from the manufacturers.
Returns
Standard Returns
Our returns policy lasts for 28 days for all items in our store except those defined in section (1) below.
To be eligible for a refund, your item must be unused/unopened and in the same condition that you received it. It must also be in the original packaging.
If you return the item to us within 14 days of purchasing, you will be offered a full refund or exchange. If your return comes to us after 14 days of purchasing and is opened, we will refund the full amount less 20%. Unused items returned up to 28 days after purchasing will be fully refunded.
It's the responsibility of the customer to return the items at your cost. Yorkshire AV are able to arrange collection - please contact us for a quote.
You must ensure goods are shipped in their original packaging if they are damaged/not working. Manufacturers will not accept returns and Yorkshire AV can not be held responsible for any damage in transit.
Several types of goods are exempt from being returned.
(1) Examples of non-returnable items:
- Gift cards
- HiFi Racks
- Second hand units / clearance products
- Headphones (due to listener hygiene)
- Custom cables
- Special order items (items that we order in for you/were not in stock at the time of order)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please complete your return via your customer account by clicking here.
There are certain situations where only partial refunds are granted (if applicable). Those are where:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery
There are certain situations where only partial refunds are granted (if applicable). Those are where:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Where the item wasn't marked with an extended returns policy at the end of the checkout process
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Items that have been opened will be listed on our "Clearance" section. We charge a 20% fee from the total item value which will be deducted from any refund amount applicable.
If your returns are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days. Costs of shipping will be deducted from any refund amount.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@yorkshireav.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items/clearance products cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@yorkshireav.co.uk and send your item to: Yorkshire AV LTD, Unit 6 Wood Farm, Doncaster Road, GOOLE, DN14 0JF, United Kingdom.
Shipping
To return your product, you should mail your product to: Yorkshire AV LTD, Unit 6 Wood Farm, Doncaster Road, GOOLE, DN14 0JF, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please complete your return via your customer account by clicking here.
Warranty
By default, our brands follow their standard manufacturers warranty terms and length.
For extended Warranty (should this be offered with your product), please ensure you complete the Extended Warranty registration form that was emailed to you.
Warranty claims within the warranty period are underpinned by the manufacturer. With any extended warranty claims - Yorkshire AV act as your agent to the authorised repair centre.
Shipping charges are excluded from any warranty claim. Original packaging and receipts must be provided else the claim will be rejected.
For any questions or issues - please contact us directly.
Finance
We’ve got you covered, as we have finance options available for people with varying circumstances. Yorkshire AV believes that you shouldn’t have to pinch your pockets to be able to purchase our products. You can pay in affordable monthly instalments to better suit your needs and budget.
To help you purchase from Yorkshire AV, we have partnered with Kandoo, a regulated credit broker to offer all our customers a range of highly flexible finance options. Kandoo is a comparison service that searches to find you the best Personal Loan option that’s right for you.