If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Information
We are a small, family run business located in Yorkshire. Should you need any pre/post sales support, please contact us for fast, friendly and efficient assistance.
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Shipping Information
We ship with DPD on a next day service for items ordered up to 3pm and that are in stock. If there is a delay with your order, we will contact you within 1 hour.
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Customer Support
Email support via info@yorkshireav.co.uk is preferred or you can contact us on 01757 826111.
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FAQ’s
Do you have a store?
Yes! Come and visit us off the M62 J34 in the village of Whitley to experience all of our products.
CLEARANCE ITEM - Part Exchange is not available on this product.
Clearance: Part-Exchange ARCAM AVR21
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Pickup available at Whitley Warehouse
Usually ready in 4 hoursPairs well with
Warranty
Clearance: Part-Exchange ARCAM AVR21
About the Clearance: Part-Exchange ARCAM AVR21
Product Description
Excellent condition AVR21 - part exchanged recently.
Less than 1 year old. Original remote and power cable - not in original packaging.
Dolby Atmos and DTS:X AV Receiver
Powerful, enveloping sound comes naturally to the Arcam AVR21. With enhanced processing technology, it’s better than ever.
Effortless power for cinematic sound
With multi-channel power up from 60 watts per channel (AVR11) to a mighty 90 watts, the AVR21 delivers smooth, effortless power. The 50% increase in power not only improves music and soundtrack dynamics but also fills larger rooms more easily. That extra drive comes in handy for less efficient speakers, too.
Processing for up to 16 channels for even more immersive sound
Another big upgrade with this AVR is the addition of processing for up to 16 channels. Add additional power amps and you’ll be able to decode Dolby Atmos and DTS:X signals, right up to 9.1.6 – enough for the largest home cinemas. For best results, pair with the Arcam PA410, PA240 or PA720 power amps.
Unique Dirac systems for sound that’s tailored to your room
Dirac Live room correction uses sophisticated technology to get the perfect sound for your room. Using a microphone and dedicated software, it takes multiple readings around your room, feeding the information back to the amplifier for a completely bespoke response (professional set-up recommended). You can take Dirac to the next level by upgrading to Dirac Live Bass Control*.
*Purchase a license via the Dirac website.
Dolby Atmos, DTS:X, DTS Virtual:X and Auro-3D
With support for the key digital surround sound formats, the AVR21 gives you more choice than ever. For fully immersive sound, Dolby Atmos is standard. Classic DTS:X is on board, as is DTS Virtual:X for 3D sound without all the speakers. Auro-3D, meanwhile, gives you the intensity of immersive, 3D sound, from all formats – including TV, gaming and music – without the need for Dolby or DTS encoding.
Ready for 8K TV and next-gen gaming
Featuring 8K compliant HDMI sockets, this Arcam AVR is ready for the next generation of TV and gaming. The amp passes through 8K/60Hz signals, ensuring you get the full benefit from your 8K TV and video source. The sockets are also compatible with 4K/120Hz signals. You’ll find these on the latest gaming consoles and, when combined with compatible games, they help reduce lag and promote smoother game play.
Supports Dolby Vision and HDR10+
As well as supporting 8K, the AVR21 also supports a wide range of High Dynamic Range video formats. These include Dolby Vision, HDR10 and HLG. It also supports HDR10+, which enhances picture realism by sending dynamic Meta data to your TV. In short, whatever the format used by the film, game or stream, this Arcam supports it.
Audiophile components for class-leading sound quality
Using audiophile-grade components, the AVR21 delivers the quality to match the power and processing tech. At the heart of this Arcam AVR is a toroidal power supply. Unusual for an AV receiver, this type of power supply is more usually only found in high-end stereo amps. It helps the AVR deliver smooth, dynamic sound that works equally as well with music as movies. Other high–end components include the Dual ESS 9026PRO DACs with ESS reference voltage regulators. These ensure the most precise processing possible, giving exceptionally low levels of background noise for a high dynamic range.
Made for High Resolution music – including support for MQA and ROON Ready
More proof that the AVR21 is designed for music lovers comes from the wide range of High Resolution audio format support. MQA (Master Quality Authenticated) – as used by TIDAL Masters – is compatible, and the Arcam is also ROON Ready. This status means it’s compatible with the award-winning ROON music player – including Hi-Res file playback.
Full networking control
With Ethernet, wi-fi and UPnP, it’s easy to connect to your network and get streaming content. Once connected, you can take advantage of a whole host of streaming options, including Google Chromecast, Apple AirPlay 2 and UPnP (Universal Plug ‘n Play). Link to your control app of choice and enjoy streaming music services, Internet Radio, Podcasts and even your stored music collection via the UPnP.
Built-in Chromecast
Featuring Google’s Chromecast, the AVR21 is perfect for music streaming. Working in conjunction with streaming services such as Spotify, Google Play and Deezer, this lets you hook up with your favourite music from your smartphone or tablet. With TuneIn, you also get access to a massive range of Internet radio and podcasts – all easily accessible.
MusicLife control app
Take full control of streaming music to your Arcam device with the MusicLife control app (available on Apple iOS devices, Android UPnP app also available). Working with the wireless system, it lets you stream music directly from your device as well as servers or computers connected via UPnP (Universal Plug n’ Play). The latest version brings Internet Radio, Podcasts plus streaming from TIDAL and Qobuz. Advanced features, such as library searching, sorting, shuffle and repeat playback are also catered for.
High quality Bluetooth aptX HD
Perfect for parties and when friends are over, Bluetooth provides quick and easy, wireless connectivity for your guests’ smartphone. Simply pair the device and stream any audio from the smartphone or tablet. When used with a compatible source, Bluetooth aptX HD delivers premium sound quality that’s the best yet from Bluetooth technology.
Internet, DAB and FM – all the radio you need
Internet radio opens up access to a choice of hundreds of radio stations from around the world. Backing this up, the built-in DAB and FM tuners give wide-ranging access to all your favourite stations, including popular digital only stations, such as BBC 6 Music and 4 Extra.
Connects to the most complex systems
With seven HDMI inputs and three outputs, the AVR21 easily handles the most complex AV systems. The HDMI 2.1 sockets are compatible with HDCP2.3 and eARC, making them suitable for use with the latest TVs and video sources. Six digital and six analogue inputs are ample for a wide range of audio components – such as CD, streamer and pre-amp equipped turntable. There are also optical digital and analogue outputs – ideal for recording or looping sound through the Arcam.
HDMI Zone 2 output
Triple HDMI outputs make the AVR21 even more versatile. Use two of the outputs within the same room for connecting a TV and projector simultaneously. The third HDMI is independent, making it ideal for sound and vision in a second room.
Experience sumptuous cinema sound, with the Arcam AVR21.
Shipping Information
Thank you for considering Yorkshire AV for your next investment in your AV or HiFi setup.
We are an approved retailer for all brands sold on our website, which means full manufacturers warranty and support as well as detailed product knowledge within our small business.
We use an inventory tracking system which states if item(s) are in stock and if not, what are the likely lead times.
Who do you use for delivery?
Our primary delivery agent is DPD. Where orders are shipped directly from Yorkshire AV, we always use DPD who offer a fabulous service at competitive rates.
If we drop ship (i.e. direct from the supplier) then the delivery agent is out of our control. It is generally DPD or UPS however - we rarely see other carriers used.
Selecting "Next Day" delivery does not mean you'll receive your item the next day in some cases. It's the next day from when the item(s) are in stock with us. If there is an urgent need then please contact a member of staff via the Live Chat or telephone (01757 826111) to check on live stock levels.
Certain product(s) are delayed in manufacturing due to semi-conductor shortages across the Globe. We'll keep you informed as to your order progress and a likely ETA once we get updates from the manufacturers.
Returns
Standard Returns
Our returns policy lasts for 28 days for all items in our store except those defined in section (1) below.
To be eligible for a refund, your item must be unused/unopened and in the same condition that you received it. It must also be in the original packaging.
If you return the item to us within 14 days of purchasing, you will be offered a full refund or exchange. If your return comes to us after 14 days of purchasing and is opened, we will refund the full amount less 20%. Unused items returned up to 28 days after purchasing will be fully refunded.
It's the responsibility of the customer to return the items at your cost. Yorkshire AV are able to arrange collection - please contact us for a quote.
You must ensure goods are shipped in their original packaging if they are damaged/not working. Manufacturers will not accept returns and Yorkshire AV can not be held responsible for any damage in transit.
Several types of goods are exempt from being returned.
(1) Examples of non-returnable items:
- Gift cards
- HiFi Racks
- Second hand units / clearance products
- Headphones (due to listener hygiene)
- Custom cables
- Special order items (items that we order in for you/were not in stock at the time of order)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please complete your return via your customer account by clicking here.
There are certain situations where only partial refunds are granted (if applicable). Those are where:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery
There are certain situations where only partial refunds are granted (if applicable). Those are where:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Where the item wasn't marked with an extended returns policy at the end of the checkout process
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Items that have been opened will be listed on our "Clearance" section. We charge a 20% fee from the total item value which will be deducted from any refund amount applicable.
If your returns are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days. Costs of shipping will be deducted from any refund amount.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@yorkshireav.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items/clearance products cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@yorkshireav.co.uk and send your item to: Yorkshire AV LTD, Unit 6 Wood Farm, Doncaster Road, GOOLE, DN14 0JF, United Kingdom.
Shipping
To return your product, you should mail your product to: Yorkshire AV LTD, Unit 6 Wood Farm, Doncaster Road, GOOLE, DN14 0JF, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please complete your return via your customer account by clicking here.
Warranty
By default, our brands follow their standard manufacturers warranty terms and length.
For extended Warranty (should this be offered with your product), please ensure you complete the Extended Warranty registration form that was emailed to you.
Warranty claims within the warranty period are underpinned by the manufacturer. With any extended warranty claims - Yorkshire AV act as your agent to the authorised repair centre.
Shipping charges are excluded from any warranty claim. Original packaging and receipts must be provided else the claim will be rejected.
For any questions or issues - please contact us directly.
Finance
We’ve got you covered, as we have finance options available for people with varying circumstances. Yorkshire AV believes that you shouldn’t have to pinch your pockets to be able to purchase our products. You can pay in affordable monthly instalments to better suit your needs and budget.
To help you purchase from Yorkshire AV, we have partnered with Kandoo, a regulated credit broker to offer all our customers a range of highly flexible finance options. Kandoo is a comparison service that searches to find you the best Personal Loan option that’s right for you.
FAQs
Please read our FAQs page to find out more.
Do you have a real store?
Yes! We have a store set in a quaint location with plenty of parking even for HGV's! We have a dedicated demonstration room for Headphones/portable audio, 2 channel HiFi and one of the most advanced home cinema rooms in the country.
Can I home demonstrate products?
In most cases yes. Simply contact us with your requirements and if it's on the shop floor - we can arrange a home demonstration.
Do you ship from store?
In most cases yes. We have a store front with products such as cables and smaller products physically to hand. We also have a dedicated warehouse a few minutes away with over 1200sq m of products stored. Some products are shipped direct from manufacturers - as it's not practical / cost effective to store every variant of every product. We are very efficient at stock management however.
Can I return a product?
Yes! So long as it's new/unused and in the same condition it was delivered to you, we will gladly refund you up to 14 days from purchase. Please raise a request via your Account area to start the return process.
Do you offer installation?
Absolutely - we have a dedicated, in-house team of installers who travel the UK installing lovely hifi and home cinema solutions. Contact us to discuss pricing.