Simple Setup
The BluOS setup could not be simpler. You simply connect BluOS enabled devices via your home network wirelessly or by cable, meaning that you do not even have to worry about cables lying everywhere or having to access a computer.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Information
We are a small, family run business located in Yorkshire. Should you need any pre/post sales support, please contact us for fast, friendly and efficient assistance.
Shipping Information
We ship with DPD on a next day service for items ordered up to 3pm and that are in stock. If there is a delay with your order, we will contact you within 1 hour.
Customer Support
Email support via info@yorkshireav.co.uk is preferred or you can contact us on 01757 826111.
FAQ’s
Do you have a store?
Yes! Come and visit us off the M62 J34 in the village of Whitley to experience all of our products.
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Pickup available at Yorkshire AV Store
Usually ready in 4 hoursPairs well with
DALI BluOS NPM-2i module for DALI Sound Hub
NEW DALI BlueOS NPM-2i module for the DALI Sound Hub
Brings additionally over the current NPM-1 the support for Apple AirPlay 2 to your DALI active speaker setup.
BluOS is a wireless ecosystem, which gives you complete control of how and where you listen to music, allowing you to use the source of your choice as well as giving you the option to expand your music to more than one room. In other words, BluOS makes listening to music simple and easy.
The BluOS setup is simple because you can connect a number of BluOS enabled devices, such as the DALI Sound Hub, to each other via a Wi-Fi network either by cable or wirelessly.
You can easily access a music streaming service and do not need to access a computer in order to play music in sync or different music simultaneously. BluOS wirelessly transmits music up to 24-bit/192kHz at a high rate without lag and loss in sound quality.
Via Wi-Fi or Bluetooth, you can access and share music from a computer, phone, tablet or network-attached storage drive (NAS) or you can use your all-access pass to an enormous library of music available in the many music streaming libraries and internet radio apps, which are built right into the BluOS NPM-2i module.
MQA Certified
The DALI CALLISTO system is MQA Certified. By adding the DALI BluOS NPM-2i module to your system, you can now take advantage of the ever-growing catalogue of studio master recordings that have been encoded into MQA and streamed on services like Tidal.
The BluOS setup could not be simpler. You simply connect BluOS enabled devices via your home network wirelessly or by cable, meaning that you do not even have to worry about cables lying everywhere or having to access a computer.
With access to many popular streaming services and internet radio apps, built right into BluOS, you get direct access to millions of songs and the freedom to listen to whatever you want.
Connecting to your PC or NAS and sharing your music collection or streaming music stored in your phone or tablet via Wi-Fi or Bluetooth – it is entirely up to you, which source you want to use.
Play a different song in different rooms simultaneously or group your BlueOS enabled devices with each other and listen to your favorite song in sync in your entire home.
Thank you for considering Yorkshire AV for your next investment in your AV or HiFi setup.
We are an approved retailer for all brands sold on our website, which means full manufacturers warranty and support as well as detailed product knowledge within our small business.
We use an inventory tracking system which states if item(s) are in stock and if not, what are the likely lead times.
Who do you use for delivery?
Our primary delivery agent is DPD. Where orders are shipped directly from Yorkshire AV, we always use DPD who offer a fabulous service at competitive rates.
If we drop ship (i.e. direct from the supplier) then the delivery agent is out of our control. It is generally DPD or UPS however - we rarely see other carriers used.
Selecting "Next Day" delivery does not mean you'll receive your item the next day in some cases. It's the next day from when the item(s) are in stock with us. If there is an urgent need then please contact a member of staff via the Live Chat or telephone (01757 826111) to check on live stock levels.
Certain product(s) are delayed in manufacturing due to semi-conductor shortages across the Globe. We'll keep you informed as to your order progress and a likely ETA once we get updates from the manufacturers.
Standard Returns
Our returns policy lasts for 28 days for all items in our store except those defined in section (1) below.
To be eligible for a refund, your item must be unused/unopened and in the same condition that you received it. It must also be in the original packaging.
If you return the item to us within 14 days of purchasing, you will be offered a full refund or exchange. If your return comes to us after 14 days of purchasing and is opened, we will refund the full amount less 20%. Unused items returned up to 28 days after purchasing will be fully refunded.
It's the responsibility of the customer to return the items at your cost. Yorkshire AV are able to arrange collection - please contact us for a quote.
You must ensure goods are shipped in their original packaging if they are damaged/not working. Manufacturers will not accept returns and Yorkshire AV can not be held responsible for any damage in transit.
Several types of goods are exempt from being returned.
(1) Examples of non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please complete your return via your customer account by clicking here.
There are certain situations where only partial refunds are granted (if applicable). Those are where:
There are certain situations where only partial refunds are granted (if applicable). Those are where:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Items that have been opened will be listed on our "Clearance" section. We charge a 20% fee from the total item value which will be deducted from any refund amount applicable.
If your returns are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days. Costs of shipping will be deducted from any refund amount.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@yorkshireav.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items/clearance products cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@yorkshireav.co.uk and send your item to: Yorkshire AV LTD, Unit 6 Wood Farm, Doncaster Road, GOOLE, DN14 0JF, United Kingdom.
Shipping
To return your product, you should mail your product to: Yorkshire AV LTD, Unit 6 Wood Farm, Doncaster Road, GOOLE, DN14 0JF, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please complete your return via your customer account by clicking here.
By default, our brands follow their standard manufacturers warranty terms and length.
For extended Warranty (should this be offered with your product), please ensure you complete the Extended Warranty registration form that was emailed to you.
Warranty claims within the warranty period are underpinned by the manufacturer. With any extended warranty claims - Yorkshire AV act as your agent to the authorised repair centre.
Shipping charges are excluded from any warranty claim. Original packaging and receipts must be provided else the claim will be rejected.
For any questions or issues - please contact us directly.
We’ve got you covered, as we have finance options available for people with varying circumstances. Yorkshire AV believes that you shouldn’t have to pinch your pockets to be able to purchase our products. You can pay in affordable monthly instalments to better suit your needs and budget.
To help you purchase from Yorkshire AV, we have partnered with Kandoo, a regulated credit broker to offer all our customers a range of highly flexible finance options. Kandoo is a comparison service that searches to find you the best Personal Loan option that’s right for you.
Please read our FAQs page to find out more.
Yes! We have a store set in a quaint location with plenty of parking even for HGV's! We have a dedicated demonstration room for Headphones/portable audio, 2 channel HiFi and one of the most advanced home cinema rooms in the country.
In most cases yes. Simply contact us with your requirements and if it's on the shop floor - we can arrange a home demonstration.
In most cases yes. We have a store front with products such as cables and smaller products physically to hand. We also have a dedicated warehouse a few minutes away with over 1200sq m of products stored. Some products are shipped direct from manufacturers - as it's not practical / cost effective to store every variant of every product. We are very efficient at stock management however.
Yes! So long as it's new/unused and in the same condition it was delivered to you, we will gladly refund you up to 14 days from purchase. Please raise a request via your Account area to start the return process.
Absolutely - we have a dedicated, in-house team of installers who travel the UK installing lovely hifi and home cinema solutions. Contact us to discuss pricing.